There are many ways for a luxury hotel to show a distinction to its competitors, however part of the guest experience is tethered to the services and experiences that are offered in-house from the hotel. The following are only a few examples of experiences, that can create a more memorable, personalized stay for the guests:
Specially tailored spa treatments:
Once a guest arrives at the hotel from a strenuous journey and an exhausting past few days, what better way to relax than at specially tailored spa treatments. Coming from a red-eye overnight flight? Offer the guest spa treatments including a green tea treatment to battle tiredness and a massage for loosening up the muscles from such a long flight!
Room service with excellence:
Even though your hotel might have exceptional dining options, the occasional night-in is something that a lot of guests like to include in their stay! Let the dining experience come to your guests’ room in offering a selection of your fine foods, presented beautifully on high quality silverware and make their in-room dining experience just as special as the one in your restaurants.
Customized amenities:
With the collection of guest data over various stays, it is important to make your guests feel like you know about their previous stays. A way to show your attention to detail is adjusting the in-room bar to their likings and keep in mind any intolerances they might have mentioned during their previous visit and adjust the offered snacks accordingly.
Cultural experiences:
Your hotel is probably carrying a lot of history and cultural details, not only in its location and architecture but also in their staff! Offer cooking classes to your guests to indulge in the location’s finest culinary experiences and offer this as an opportunity for your staff and your guests to connect and share stories about the food, the experiences and in turn the culinary journey they are sent on during this workshop.
Luxury sport facilities:
Do you offer the possibility of sports and sport facilities at your hotel? Why not go the extra mile and encourage your guests to book a lesson with our experienced coaches and provide top-notch equipment?
This way, they can either enhance their proficiency in a sport they are passionate about or embark on an exciting journey of trying something entirely new, all while benefiting from the expert guidance of our professional coaches!
Elevate the experience of our guests to a whole new personal level by implementing these strategies and many more to improve your level of guest experience, allowing your hotel guests to truly have a memorable stay and come back in the future for more.
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